
The journey of a thousand miles begins with a single step!
– Lao Tzu
If you love the idea of leading a team of enthusiastic, fun-loving and passionate team members to help happy customers to plan their dream travel adventures, and are looking for something more than just a job – a fun family environment, a home that you look forward to every day and want to stay at for the long term, you may have found your home in Paradise!
As the leader of our award-winning Customer Experience Team, you will be responsible for ensuring customer satisfaction, conducting team meetings, scheduling, trainings, coaching sessions and 1×1 sessions with your team, and applying your positive energy, social and leadership skills to motivate and energize your team and keep a happy and vibrant environment. Enjoy working together with your support and management teams in a positive and supportive environment to ensure team KPIs are met, sales goals, productivity and most of all delivering the personalized world-class customer service that Paradise is known for.
Job Responsibilities:
Requirements:
Benefits:
More Information About Paradise!
Q: What level of English do you require?
A: Advanced English.
Q: Are you a call center?
A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers’ vacation dreams come true. We service our customers by phone, chat, email, WhatsApp and social media. We are NOT an outsource or third-party like a call center — we sell only our own products and services to our customers.
Q: What is the salary for the position?
A: Salary is $1200.00 per month, plus a monthly performance bonus of approximately 10% to 20% of salary, depending on performance. The bonus is uncapped so top performers can earn more. Salary increases with tenure and performance are available. Advancement opportunities take it higher. We typically pay above market for all our positions.
Q: Do you offer Growth Opportunities?
A: Yes. Customer Experience is a great place to become an expert in our products and services while working toward a career pathway in Paradise. We have a variety of other positions within the company, both within Customer Experience, such as Leads, Supervisors, Group Sales, Training, and Quality Assurance, and in Digital Marketing, Social Media, Web Design, Web Development, Computer Programming, IT, Human Resources, and Administration. Many of these are filled with team members that started in Customer Experience and once they became experts at out products, they were able to transfer these skills and knowledge to different positions in the company. If you are on a degree path or already have one, it’s a great way to get your foot in the door and launch your new career.
Q: What is Customer Experience at Paradise?
A: Our Customer Experience Team Members take contacts from our customers who have found adventures on our websites they will like to buy. We help them to answer their questions, match them to the perfect adventures for them, and help them to create unforgettable vacation memories. We issue their tickets and then support them if they have questions or concerns after they book. Unlike most call center accounts, our customers are happy and excited for their vacations, already want what we have, and we need to bring them positive vibes and help them to make their dreams come true.
Q: How Big of a Team Will I be in Charge Of?
A: Our Customer Experience Team of 11 people consists of 6 Customer Experience Specialists, 2 Lead Specialists, 2 VIP Groups Specialists and 1 Backup Supervisor who will be under your charge. You will be supported by your Training Manager, B2B Sales Team, Marketing Team, Development Team and Management Team.
Q: What would be my Work Schedule?
A: As we are in the travel industry, we need to be there to serve our customers 7 days a week. Our office is open from 7 AM to 7 PM. You will work a 40-hour schedule with 2 days off, but this is a management level position, so you will need to be available to your team if they need you or put in a few extra hours on occasion to ensure your responsibilities are met. Work schedule is typically Monday thru Friday, Tuesday thru Saturday or Sunday thru Thursday, depending on the needs of the company and your personal preferences.
Q: Is this position remote?
A: No. We are seeking team-oriented, fun, and passionate team members who want to thrive, learn, and grow in a team environment. Our culture is important to us at Paradise; this isn’t just a job, it’s a family.
Q: Where are you Located?
A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador.
If you’ve been waiting for your opportunity to join us in Paradise, now’s your chance! We’re currently hiring and looking for talent to add to our incredible Customer Experience Team. If you think you belong here in Paradise, read on!
If you love the idea of helping happy customers plan their dream adventures, and are looking for something more than just a job – a fun family environment, a career path, and a job that you look forward to every day and want to stay at for the long term, you may have found your home in Paradise! Come feel the Paradise difference.
Job Responsibilities:
Requirements:
Benefits:
More Information About Paradise!
Q: What level of English do you require?
A: Advanced English.
Q: What is the salary for the position?
A: Starting salary is $800.00 per month, plus uncapped performance bonus. Salary increases with tenure and performance, up to $1100/mo. Advancement opportunities take it higher. We typically pay above market for all our positions.
Q: Are you a call center?
A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers’ vacation dreams come true. We service our customers by phone, chat, email, and social media. We are NOT an outsource or third-party like a call center—we sell only our own products and services to our customers.
Q: Do you offer Growth Opportunities?
A: Yes. Customer Experience is a great place to become an expert in our products and services while working toward a career pathway in Paradise. We have a variety of other positions within the company, both within Customer Experience, such as Leads, Supervisors, Group Sales, Training, and Quality Assurance, and in Digital Marketing, Social Media, Web Design, Web Development, Computer Programming, IT, Human Resources, and Administration.
Q: Is this position remote?
A: No. We are seeking team-oriented, fun, and passionate team members who want to thrive, learn, and grow in a team environment. Our culture is important to us at Paradise; this isn’t just a job, it’s a family.
Q: Where are you Located?
A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador.
Join our award-winning Customer Experience team and thrive in a dynamic, fast-paced environment where every day brings the opportunity to connect with families, couples, and individuals planning their dream vacations. You’ll enjoy the variety of tasks, the customer interactions, and the chance to share some of Latin America’s most exciting adventures. With each vacation you help plan, you’ll be part of creating cherished memories that last a lifetime. We offer competitive pay, great benefits, and more opportunities than any typical call center. Start a rewarding career with us, selling fun and creating unforgettable experiences for yourself and others.
Job Responsibilities:
Position Requirements:
What We Offer:
We are really happy that you want to be part of Paradise! For the moment we don’t have opportunities available in our Marketing department but if you are a Full English and Adventure-Loving person you can send us your resume to [email protected] so you can be in our top list for future openings.
We are really happy that you want to be part of Paradise! For the moment we don’t have opportunities available in Web & IT but if you are a Full English and Adventure-Loving person you can send us your resume to [email protected] so you can be in our top list for future openings.
We are really happy that you want to be part of Paradise! For the moment we don’t have opportunities available in Training & Development but if you are a Full English and Adventure-Loving person you can send us your resume to [email protected] so you can be in our top list for future openings.
If you love the idea of leading a team of enthusiastic, fun-loving and passionate team members to help happy customers to plan their dream travel adventures, and are looking for something more than just a job – a fun family environment, a home that you look forward to every day and want to stay at for the long term, you may have found your home in Paradise!
As the leader of our award-winning Customer Experience Team, you will be responsible for ensuring customer satisfaction, conducting team meetings, scheduling, trainings, coaching sessions and 1×1 sessions with your team, and applying your positive energy, social and leadership skills to motivate and energize your team and keep a happy and vibrant environment. Enjoy working together with your support and management teams in a positive and supportive environment to ensure team KPIs are met, sales goals, productivity and most of all delivering the personalized world-class customer service that Paradise is known for.
Job Responsibilities:
Requirements:
Benefits:
More Information About Paradise!
Q: What level of English do you require?
A: Advanced English.
Q: Are you a call center?
A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers’ vacation dreams come true. We service our customers by phone, chat, email, WhatsApp and social media. We are NOT an outsource or third-party like a call center — we sell only our own products and services to our customers.
Q: What is the salary for the position?
A: Salary is $1200.00 per month, plus a monthly performance bonus of approximately 10% to 20% of salary, depending on performance. The bonus is uncapped so top performers can earn more. Salary increases with tenure and performance are available. Advancement opportunities take it higher. We typically pay above market for all our positions.
Q: Do you offer Growth Opportunities?
A: Yes. Customer Experience is a great place to become an expert in our products and services while working toward a career pathway in Paradise. We have a variety of other positions within the company, both within Customer Experience, such as Leads, Supervisors, Group Sales, Training, and Quality Assurance, and in Digital Marketing, Social Media, Web Design, Web Development, Computer Programming, IT, Human Resources, and Administration. Many of these are filled with team members that started in Customer Experience and once they became experts at out products, they were able to transfer these skills and knowledge to different positions in the company. If you are on a degree path or already have one, it’s a great way to get your foot in the door and launch your new career.
Q: What is Customer Experience at Paradise?
A: Our Customer Experience Team Members take contacts from our customers who have found adventures on our websites they will like to buy. We help them to answer their questions, match them to the perfect adventures for them, and help them to create unforgettable vacation memories. We issue their tickets and then support them if they have questions or concerns after they book. Unlike most call center accounts, our customers are happy and excited for their vacations, already want what we have, and we need to bring them positive vibes and help them to make their dreams come true.
Q: How Big of a Team Will I be in Charge Of?
A: Our Customer Experience Team of 11 people consists of 6 Customer Experience Specialists, 2 Lead Specialists, 2 VIP Groups Specialists and 1 Backup Supervisor who will be under your charge. You will be supported by your Training Manager, B2B Sales Team, Marketing Team, Development Team and Management Team.
Q: What would be my Work Schedule?
A: As we are in the travel industry, we need to be there to serve our customers 7 days a week. Our office is open from 7 AM to 7 PM. You will work a 40-hour schedule with 2 days off, but this is a management level position, so you will need to be available to your team if they need you or put in a few extra hours on occasion to ensure your responsibilities are met. Work schedule is typically Monday thru Friday, Tuesday thru Saturday or Sunday thru Thursday, depending on the needs of the company and your personal preferences.
Q: Is this position remote?
A: No. We are seeking team-oriented, fun, and passionate team members who want to thrive, learn, and grow in a team environment. Our culture is important to us at Paradise; this isn’t just a job, it’s a family.
Q: Where are you Located?
A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador.
If you’ve been waiting for your opportunity to join us in Paradise, now’s your chance! We’re currently hiring and looking for talent to add to our incredible Customer Experience Team. If you think you belong here in Paradise, read on!
If you love the idea of helping happy customers plan their dream adventures, and are looking for something more than just a job – a fun family environment, a career path, and a job that you look forward to every day and want to stay at for the long term, you may have found your home in Paradise! Come feel the Paradise difference.
Job Responsibilities:
Requirements:
Benefits:
More Information About Paradise!
Q: What level of English do you require?
A: Advanced English.
Q: What is the salary for the position?
A: Starting salary is $800.00 per month, plus uncapped performance bonus. Salary increases with tenure and performance, up to $1100/mo. Advancement opportunities take it higher. We typically pay above market for all our positions.
Q: Are you a call center?
A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers’ vacation dreams come true. We service our customers by phone, chat, email, and social media. We are NOT an outsource or third-party like a call center—we sell only our own products and services to our customers.
Q: Do you offer Growth Opportunities?
A: Yes. Customer Experience is a great place to become an expert in our products and services while working toward a career pathway in Paradise. We have a variety of other positions within the company, both within Customer Experience, such as Leads, Supervisors, Group Sales, Training, and Quality Assurance, and in Digital Marketing, Social Media, Web Design, Web Development, Computer Programming, IT, Human Resources, and Administration.
Q: Is this position remote?
A: No. We are seeking team-oriented, fun, and passionate team members who want to thrive, learn, and grow in a team environment. Our culture is important to us at Paradise; this isn’t just a job, it’s a family.
Q: Where are you Located?
A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador.
We are really happy that you want to be part of Paradise! For the moment we don’t have opportunities available in our Marketing department but if you are a Full English and Adventure-Loving person you can send us your resume to [email protected] so you can be in our top list for future openings.
We are really happy that you want to be part of Paradise! For the moment we don’t have opportunities available in Web & IT but if you are a Full English and Adventure-Loving person you can send us your resume to [email protected] so you can be in our top list for future openings.
Join our award-winning Customer Experience team and thrive in a dynamic, fast-paced environment where every day brings the opportunity to connect with families, couples, and individuals planning their dream vacations. You’ll enjoy the variety of tasks, the customer interactions, and the chance to share some of Latin America’s most exciting adventures. With each vacation you help plan, you’ll be part of creating cherished memories that last a lifetime. We offer competitive pay, great benefits, and more opportunities than any typical call center. Start a rewarding career with us, selling fun and creating unforgettable experiences for yourself and others.
Job Responsibilities:
Position Requirements:
What We Offer:
We are really happy that you want to be part of Paradise! For the moment we don’t have opportunities available in Training & Development but if you are a Full English and Adventure-Loving person you can send us your resume to [email protected] so you can be in our top list for future openings.